Refund policy

Return & Refund Policy

We want you to love your mug. If something's not right, here's how we handle it:

Damaged or defective items If your mug arrives damaged or defective, contact us within 7 days of delivery with a photo of the issue, and we'll send a replacement or issue a refund — no need to return the damaged item.

Change of mind Because each mug is made to order, we're unable to accept returns or exchanges for buyer's remorse (wrong color, changed your mind, etc.) unless the item is damaged or defective.

Order cancellations Orders can be cancelled within 12 hours of purchase, before production begins. After that, we're unable to cancel or modify the order.

How to request a return/refund Email us at freshideas93@gmail.com with your order number and details, and we'll take it from there.